Shipping and freight policy
How do I calculate the delivery time?
How do I calculate the delivery time?
After payment confirmation, your order will be invoiced and shipped within 3 (three) business days - items with different shipping times will have this information indicated in their description. This shipping time is fixed and independent of the shipping method chosen, that is, the delivery time of the shipping method chosen at checkout will be counted from the date the order is shipped.
As soon as your order is invoiced and shipped, you will receive your tracking code by email.
Delivery time will vary depending on the region of Brazil you are in, and also on the type of shipping you chose when finalizing your order.
The available options are as follows:
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PAC - the maximum delivery time for this type of shipping is up to 10 (ten) business days, counted from the date the order is shipped.
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SEDEX - the maximum delivery time for this type of shipping is up to 5 (five) business days, starting from the date the order is shipped.
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Motorcycle courier - the maximum delivery time for this type of delivery is up to 1 (one) business day, counted from the date the order is shipped, and this option is only valid for deliveries in the city of São Paulo and the metropolitan region.
How to calculate the delivery cost
Shipping costs will be calculated based on the product's weight, according to the postal service's rates and the customer's zip code. This amount is added directly to the total purchase, regardless of the payment method, and will depend on the shipping option chosen at checkout – unless the purchase qualifies for free shipping or a special promotional offer applies.
Also at checkout, when you include the delivery zip code, our website will calculate the prices and show you the available delivery options for that address.
Doubts?
Get in touch with us!
Return and exchange policy
Term
You can request an exchange or return within 7 (seven) calendar days after receiving the product, according to Article 49 of the Consumer Protection Code.
Conditions
The part should be:
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No signs of use.
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No stains, odors, or damage.
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With labels and seals intact.
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In the original packaging
Products showing any signs of use or damage will not be accepted.
Freight
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The first exchange is on us.
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From the second exchange onwards for the same order, the shipping costs will be the customer's responsibility.
Custom-made or personalized parts
Items produced to order, with adjustments or customizations, are not eligible for return, except in cases of manufacturing defects.
Manufacturing defect
If a defect is found, the customer may request an analysis within the legal timeframe (30 days for non-durable goods and 90 days for durable goods). If the defect is confirmed, repair, replacement, or refund may be provided.
International Trade
INTERNATIONAL EXCHANGE/RETURN POLICY The exchange and return policy does not apply to international purchases. International shipping costs are different and delivery times vary by destination, but are strictly adhered to.
EXCHANGES AND RETURNS POLICY The exchange and return policy does not apply for international purchases. International freight is different and the delivery time varies by the destination, but is strictly fulfilled.
Doubts?
Get in touch with us!